Last Updated: January 26, 2026
Privacy Policy
Blue Bolt Home Services (“Blue Bolt,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have when you visit our website or communicate with us.
By using our website, submitting information through our forms, or communicating with us by phone, SMS/text message, or email, you agree to the practices described in this Privacy Policy.
Blue Bolt Home Services is based in Texas and provides services only in the Austin area; however, our website may be accessed from outside this region.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
Contact information (such as name, email address, phone number)
Service address (home or property address where services may be provided)
Service request details (issue description, preferred times, urgency, photos you upload, and notes)
Communication content (messages you send us, including texts, emails, and call notes)
Appointment details (scheduling preferences, service history, and related details)
Payment-related information (if applicable). Note: If payments are processed through a third-party provider, we do not store full payment card details on our servers.
Information collected automatically
When you visit our website, we may automatically collect:
Device and usage data (such as browser type, device type, IP address, pages visited, and time spent)
Cookies and tracking data (used for site functionality, analytics, and marketing performance)
2. How We Use Your Information
We may use your information to:
Provide and manage home services, estimates, scheduling, and customer support
Respond to inquiries and communicate about service requests
Send appointment confirmations, reminders, updates, and service-related notifications
Improve our website, services, and customer experience
Maintain internal records and service history
Prevent fraud, protect our business, and maintain security
Send marketing messages (where permitted by law and/or where you have provided consent)
3. Text Messages, Phone Calls, and Email Communications (Twilio)
If you provide your phone number or contact us by phone or SMS/text, we may communicate with you using phone calls and text messages, including through third-party communication providers such as Twilio.
Types of messages may include:
Appointment confirmations and reminders
Service updates and technician arrival notices
Quote follow-ups and customer service messages
Marketing or promotional messages (when permitted)
Your choices:
You can opt out of marketing texts at any time by replying STOP to any marketing message.
For service/transactional texts (like appointment updates), opting out may impact our ability to communicate time-sensitive service information.
Message and data rates may apply depending on your carrier and plan.
Consent note: Submitting your phone number through our forms or requesting service may be treated as consent to receive communications related to your request. Marketing communications may require additional consent depending on applicable laws.
4. How We Share Your Information
We do not sell your personal information.
We may share information in the following ways:
With service providers (“processors”)
We use trusted third parties to help operate our business and website, including:
Form and intake tools (e.g., Fillout)
Customer relationship and workflow tools (e.g., Airtable)
Communications tools (e.g., Twilio for SMS and calling)
Website hosting, analytics, and security providers
Scheduling, customer support, or email tools
These providers only receive the information needed to perform services for us and are expected to handle it securely and only for authorized purposes.
For legal or safety reasons
We may share information if we believe it is necessary to:
Comply with applicable law, regulations, or legal process
Protect the rights, property, or safety of Blue Bolt, our customers, or others
Detect, prevent, or address fraud, security, or technical issues
In a business transfer
If Blue Bolt is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies, Analytics, and Advertising
We may use cookies and similar technologies to:
Enable core website functions
Understand website traffic and performance
Improve content and user experience
Measure marketing campaign effectiveness
You can control cookies through your browser settings. Disabling cookies may affect how the website functions.
Some third-party services may collect information about your device and browsing activity over time and across websites to support analytics and advertising.
Google Analytics
We use Google Analytics to better understand how visitors use our website so we can improve performance, content, and usability. Google Analytics collects information such as pages you view, time on site, referral sources, and general device and browser information. Google provides controls such as configurable data retention settings.
If you would like to opt out of Google Analytics, Google offers a browser add-on designed to prevent your visit activity from being available to Google Analytics.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide services and support
Maintain business records
Comply with legal obligations
Resolve disputes and enforce agreements
Retention periods vary depending on the type of information and the purpose for which it was collected.
7. Data Security
We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights and Choices
Depending on your location, you may have rights such as:
Request access to the personal information we have about you
Request correction of inaccurate information
Request deletion of certain information (subject to legal and operational limits)
Opt out of marketing emails by using the “unsubscribe” link (if provided)
Opt out of marketing texts by replying STOP
To make a privacy request, contact us using the information in the “Contact Us” section below.
Texas Residents
If you are a Texas resident, you may have certain privacy rights under the Texas Data Privacy and Security Act (TDPSA), which can include the right to access, correct, delete, and obtain a copy of certain personal data, and the right to opt out of processing for targeted advertising, the sale of personal data, or certain profiling in furtherance of decisions with legal or similarly significant effects.
To make a request, contact us using the information in the “Contact Us” section. We may need to verify your identity before responding.
9. Children’s Privacy
Our website and services are not intended for children under 18, and we do not knowingly collect personal information from children under 18.
10. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the website after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, contact us:
Blue Bolt Home Services
Email: mark@bluebolthomeservices.com
Phone: (737) 368-7030